Customer Service & Operations Coordinator

The Home Depot; Town of Frankfort (NY); On-site; USD 34,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues to ensure satisfaction.

The role requires at least 2 years of customer service experience, strong communication, and organizational skills in a fast-paced logistics environment. Equal opportunity employer; bilingual candidates encouraged to apply.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Phone support

MS Office

ERP systems

Attention to detail

Organizational skills

Multitasking

Problem solving

Interpersonal skills

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues to ensure satisfaction.

The role requires at least 2 years of customer service experience, strong communication, and organizational skills in a fast-paced logistics environment. Equal opportunity employer; bilingual candidates encouraged to apply.