Customer Service & Operations Coordinator

Johnson Brothers; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Johnson Brothers Maverick Beverage in Houston, TX is seeking an organized administrative specialist to support the commercial and office teams. The role handles daily office duties, order entry, and general administrative tasks to ensure smooth operations.

You will manage the phone line, respond to emails, assist with discounts and will-call processes, and coordinate with delivery and warehouse teams. A 2-year business degree and solid MS Office skills are preferred.

Qualifications

• 2-year business related degree preferred.
• Excellent written and verbal communication with professional phone etiquette.
• Resolution driven and customer service oriented.
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including MS Office.

Responsibilities

• Process remote deposit posting of customer checks within our application system.
• File deposited documents following the company's established storage policies.
• Answer the customer service phone line to support the commercial team and direct customers.
• Monitor and respond to the general email inbox.
• General order entry and modification.
• Process approved discounts and customer credit memos following verification.
• Support the commercial team through interdepartmental liaison with delivery and warehouse teams.
• Oversee the will call and sample checkout processes ensuring proof of deliveries.
• Provide general office support such as supply orders, meeting and event setup and preparation.
• Other administrative and support functions as assigned.

Skills

Written and verbal communication

multitasking

Education

2-year business related degree

Tools

MS Office

Job description

Johnson Brothers Maverick Beverage in Houston, TX is seeking an organized administrative specialist to support the commercial and office teams. The role handles daily office duties, order entry, and general administrative tasks to ensure smooth operations.

You will manage the phone line, respond to emails, assist with discounts and will-call processes, and coordinate with delivery and warehouse teams. A 2-year business degree and solid MS Office skills are preferred.