Customer Service Representative

Johnson Brothers; United States; Remote; USD 26,000 - 37,000; Full time

Job summary

Johnson Brothers Maverick Beverage is hiring for an on-site administrative support role in the United States. The position involves handling daily check deposits, posting customer payments, and filing according to policy, while supporting the commercial team and handling general office tasks.

Requirements include a 2-year business degree (preferred), excellent communication, multitasking ability, and strong MS Office skills. Equal opportunity employer.

Qualifications

• 2 year Business related degree preferred.
• Excellent written and verbal communication with telephone etiquette.
• Resolution driven and customer service oriented.
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including MS Office (Excel, Word, Outlook).
• Performs wide variety of administrative duties as assigned.

Responsibilities

• Remote deposit of daily checks collected from route drivers and sale rep check collection.
• Posting of customer checks within our application system.
• Filing of deposited and following the company’s document storage policies.
• Support customer service functions including answering the customer service phone line.
• Monitor and respond to the general email inbox.
• General order entry and modification.
• Processing approved discounts.
• Customer credit memo support following a verification process.
• Support the commercial team through liaison with delivery and warehouse teams.
• Oversee will call and sample checkout process ensuring proof of deliveries are received.
• Provide general office support such as supply orders, meetings, and event setup.
• Other administrative and support duties as assigned.

Skills

Customer service

Written communication

Verbal communication

Multi-tasking

Detail oriented

MS Office

Education

2 year business degree

Tools

MS Office Suite

Job description

Looking for a rewarding career? Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Shift

Monday through Friday, 7:30 am - 4:00 pm

Pay

$23/hour

Job Description

• Remote deposit of daily checks collected from route drivers as well as sale rep check collection
• Posting of customer checks within our application system
• Filing of deposited and following the companies established document storage policies
• Support customer service functions including but not limited to:
  • Answering the customer service phone line to support the commercial team as well as direct customers
  • Monitor and respond to the general email inbox
  • General order entry and modification
  • Processing approved discounts
  • Customer credit memo support following a verification process
  • Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
  • Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups.
• Provide general office support such as supply orders, meeting and event setup and preparation support.
• Other administrative and support functions as assigned.

Job Requirements

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette
• Resolution driven and customer service oriented
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook).
• Perform wide variety of administrative duties as assigned

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Worker Sub-Type

Regular

Time Type

Full time