Customer Service Representative

Johnson Brothers; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Johnson Brothers Maverick Beverage in Houston, TX is seeking an organized administrative specialist to support the commercial and office teams. The role handles daily office duties, order entry, and general administrative tasks to ensure smooth operations.

You will manage the phone line, respond to emails, assist with discounts and will-call processes, and coordinate with delivery and warehouse teams. A 2-year business degree and solid MS Office skills are preferred.

Qualifications

• 2-year business related degree preferred.
• Excellent written and verbal communication with professional phone etiquette.
• Resolution driven and customer service oriented.
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including MS Office.

Responsibilities

• Process remote deposit posting of customer checks within our application system.
• File deposited documents following the company's established storage policies.
• Answer the customer service phone line to support the commercial team and direct customers.
• Monitor and respond to the general email inbox.
• General order entry and modification.
• Process approved discounts and customer credit memos following verification.
• Support the commercial team through interdepartmental liaison with delivery and warehouse teams.
• Oversee the will call and sample checkout processes ensuring proof of deliveries.
• Provide general office support such as supply orders, meeting and event setup and preparation.
• Other administrative and support functions as assigned.

Skills

Written and verbal communication

multitasking

Education

2-year business related degree

Tools

MS Office

Job description

Looking for a rewarding career? Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Shift: Monday through Friday, 7:30 am - 4:00 pm

Pay: $23/hour

• Remote deposit of daily checks collected from route drivers as well as sale rep check collection
  • Posting of customer checks within our application system
  • Filing of deposited and following the companies established document storage policies
• Support customer service functions including but not limited to:
  • Answering the customer service phone line to support the commercial team as well as direct customers
  • Monitor and respond to the general email inbox
  • General order entry and modification
  • Processing approved discounts
  • Customer credit memo support following a verification process
  • Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
• Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups.
• Provide general office support such as supply orders, meeting and event setup and preparation support.
• Other administrative and support functions as assigned.

Job Requirements:

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette
• Resolution driven and customer service oriented
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook).
• Perform wide variety of administrative duties as assigned

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Worker Sub-Type:

Regular

Time Type:

Full time