Customer Service & Operations Associate - Onsite Dallas

Teledyne FLIR; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Cross-functional exposure

Impactful work

Job summary

Teledyne FLIR in Dallas, TX is seeking a detail-oriented Customer Service Support professional to join a fast-paced environment supporting sales and customer service functions. You will help ensure order accuracy, timely communication with customers, and cross-departmental collaboration to drive customer satisfaction.

The role requires strong written and verbal communication, proficiency with Word/Excel/PowerPoint, and familiarity with Salesforce or ERP systems.

Qualifications

• Strong attention to detail and ability to manage multiple priorities – required.
• Excellent written and verbal communication skills – required.
• Experience with Word, Excel and PowerPoint – required.
• Familiarity with customer databases (Salesforce preferred) – preferred.
• Experience with ERP systems (IFS preferred) – preferred.
• 1–3 years in a similar administrative or customer service role – required.
• Must be a U.S. person under ITAR regulations – required.
• High school diploma or GED required; associate degree is a plus.

Responsibilities

• Provide administrative support for Marine Interconnect product lines and respond to inquiries via email and phone.
• Process purchase orders and enter data into internal systems.
• Track and report on order status, including shipping dates and delays.
• Communicate proactively with customers to provide updates and resolve issues.
• Coordinate with Planning, Shipping, Contracts, and Finance to ensure timely delivery.
• Assist with resolving scheduling, shipping, and invoicing challenges.
• Review customer terms and conditions with Contracts and follow up as needed.
• Perform filing, data entry, and logging quote requests.
• Screen customers using online tools and maintain records in customer portals.

Skills

Attention to detail

Strong communication

Multi-tasking

Organizational skills

Education

High school diploma or GED

Associate degree is a plus

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce (preferred)

IFS ERP (preferred)

Job description

Teledyne FLIR in Dallas, TX is seeking a detail-oriented Customer Service Support professional to join a fast-paced environment supporting sales and customer service functions. You will help ensure order accuracy, timely communication with customers, and cross-departmental collaboration to drive customer satisfaction.

The role requires strong written and verbal communication, proficiency with Word/Excel/PowerPoint, and familiarity with Salesforce or ERP systems.