Customer Service Support

Teledyne FLIR; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Cross-functional exposure

Impactful work

Job summary

Teledyne FLIR in Dallas, TX is seeking a detail-oriented Customer Service Support professional to join a fast-paced environment supporting sales and customer service functions. You will help ensure order accuracy, timely communication with customers, and cross-departmental collaboration to drive customer satisfaction.

The role requires strong written and verbal communication, proficiency with Word/Excel/PowerPoint, and familiarity with Salesforce or ERP systems.

Qualifications

• Strong attention to detail and ability to manage multiple priorities – required.
• Excellent written and verbal communication skills – required.
• Experience with Word, Excel and PowerPoint – required.
• Familiarity with customer databases (Salesforce preferred) – preferred.
• Experience with ERP systems (IFS preferred) – preferred.
• 1–3 years in a similar administrative or customer service role – required.
• Must be a U.S. person under ITAR regulations – required.
• High school diploma or GED required; associate degree is a plus.

Responsibilities

• Provide administrative support for Marine Interconnect product lines and respond to inquiries via email and phone.
• Process purchase orders and enter data into internal systems.
• Track and report on order status, including shipping dates and delays.
• Communicate proactively with customers to provide updates and resolve issues.
• Coordinate with Planning, Shipping, Contracts, and Finance to ensure timely delivery.
• Assist with resolving scheduling, shipping, and invoicing challenges.
• Review customer terms and conditions with Contracts and follow up as needed.
• Perform filing, data entry, and logging quote requests.
• Screen customers using online tools and maintain records in customer portals.

Skills

Attention to detail

Strong communication

Multi-tasking

Organizational skills

Education

High school diploma or GED

Associate degree is a plus

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce (preferred)

IFS ERP (preferred)

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Service Support
Dallas, TX | Full-Time Onsite Are you a detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both internal teams and external customers? In a Customer Service Support role, you’ll play a key role in ensuring smooth operations across sales and customer service functions. Your work will directly impact customer satisfaction, order accuracy, and cross-departmental collaboration—making you an essential part of our business success. You’ll be part of a collaborative team that values clear communication, initiative, and problem-solving. If you’re looking for a role where your organizational skills and customer-first mindset can shine, we’d love to hear from you.

What you’ll do

• Provide administrative support for Marine Interconnect product lines and respond to inquiries via email and phone.
• Process purchase orders and enter data into internal systems.
• Track and report on order status, including shipping dates and delays.
• Communicate proactively with customers to provide updates and resolve issues.
• Coordinate with departments such as Planning, Shipping, Contracts, and Finance to ensure timely delivery.
• Assist with resolving scheduling, shipping, and invoicing challenges.
• Review customer terms and conditions with Contracts and follow up as needed.
• Perform clerical tasks including filing, data entry, and logging quote requests.
• Screen customers using online tools and maintain records in customer portals.

What you need

• Strong attention to detail and ability to manage multiple priorities – required
• Excellent written and verbal communication skills – required
• Experience with Microsoft Word, Excel, and PowerPoint – required
• Familiarity with customer databases (Salesforce preferred) – preferred
• Experience with enterprise resource planning systems (IFS preferred) – preferred
• 1-3 years in a similar administrative or customer service role – required
• High school diploma or GED required; associate degree is a plus
• Must be a U.S. person under ITAR regulations – required

What we offer

• A supportive team environment with opportunities for growth
• Exposure to cross-functional departments and business operations
• A role that makes a direct impact on customer satisfaction and business success

This position requires U.S. Person status under ITAR regulations.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.