Customer Service, Operations and Merchandising Coordinator

Balani Custom Clothiers; Houston (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Job summary

Balani Custom Clothiers in Houston seeks a meticulous Client Services, Merchandising, and Operations Coordinator to steward luxury client experiences and daily showroom operations. You will welcome guests, coordinate appointments, and manage VIP events while maintaining flawless inventory and records.

The role requires 2+ years in high-end admin/hospitality, a detail-driven mindset, and fluency with CRMs, Google Suite, and AI tools to support a fast-growing luxury retail team.

Qualifications

• 2+ years of experience in high-end admin, hospitality, or front-of-house operations.
• Relentless attention to detail and pride in flawless execution.
• Tech fluency with CRM systems, Google Suite, Microsoft Office, and AI tools.
• Refined professionalism in a luxury environment.
• Growth mindset with initiative and willingness to learn luxury retail operations.

Responsibilities

• Elevate the client experience: Welcome guests, manage inquiries, and schedule appointments.
• VIP event planning & support: Plan high-touch events, assist with local marketing, and manage showroom projects.
• Showroom logistics: Coordinate garments, track inventory, and work with vendors for quality.
• Merchandising & presentation: Maintain a pristine showroom, fully stocked with inventory and supplies.
• Showroom operations: Maintain client records in CRM and manage daily communications.

Skills

CRM proficiency

Google Suite

Microsoft Office

AI tools

Attention to detail

Hospitality experience

Front-of-house

Luxury retail

Job description

Client Services, Merchandising, and Operations Coordinator

Named ‘Best Custom Suit’ by Chicago Magazine, Balani is the premier custom clothier for pro athletes in the NFL, NBA, and NHL, as well as musicians and TV personalities nationwide. We are seeking an impeccably organized, high-ownership coordinator to serve as the face and heartbeat of our Houston showroom. In this role, you will curate 5-star client experiences, run daily showroom operations, and ensure every detail of our luxury service is executed with complete pride and precision.

What You’ll Do

• Elevate the client experience: Welcome incoming guests with genuine warmth, manage client inquiries, and oversee appointment scheduling.
• VIP event planning & support: Plan and execute high-touch VIP client events, assist with local marketing efforts, and manage special showroom projects from concept to completion.
• Showroom logistics: Coordinate incoming and outgoing luxury garments, track inventory, and partner directly with our vendors to ensure seamless quality.
• Merchandising & presentation: Uphold a pristine, immaculate showroom environment, fully stocked with inventory, accessories, and supplies.
• Showroom operations: Maintain precise client records in our CRM, manage daily communications, and handle the organizational logistics that keep the showroom running smoothly.

What We’re Looking For

• 2+ years of experience in high-end admin, hospitality, or front-of-house operations.
• Relentless attention to detail: You hold yourself to a high standard, love an organized day, and take genuine pride in flawless execution.
• Tech fluency: Confident with CRM systems, Google Suite, Microsoft Office, and AI tools.
• Refined professionalism: Warm, polished, and quick on your feet in a luxury environment.
• Growth mindset: High initiative, eager to learn the ins and outs of luxury retail, and motivated by clear paths for internal advancement.

Compensation & Benefits

• Salary: $50,000 – $55,000 / year
• Benefits: Medical, Dental, Vision, 401(k), and Life Insurance.
• Status: Full-time, exempt, in-person
• Opportunity for growth: As a fast-growing luxury brand, we prioritize internal advancement for driven team members looking to build a long-term career in luxury retail and sales operations.