Customer Service Representative - Cantonese - Johor

Teleperformance; United States; Remote; USD 7,300 - 10,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Diverse work environment

Career growth opportunities

Job summary

Teleperformance is hiring Cantonese-speaking Customer Service Representatives to handle email, live chat, and phone inquiries with a customer-first approach. You will resolve issues, document interactions, and escalate complex cases while meeting performance targets.

The role supports a diverse team in a fast-paced environment and requires flexibility for weekend/public holiday rotations. Based in Johor or willing to relocate, you will receive paid training, career development, and a competitive

Qualifications

• Proficiency in Cantonese (spoken and written) and English.
• Fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexible to work on rotational shifts, including weekends and public holidays.
• Based in Johor or willing to relocate.

Responsibilities

• Handle inquiries via email, chat, and phone in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve concerns with empathy and professionalism.
• Document interactions and update records in the system.
• Escalate complex issues to relevant teams when needed.
• Collaborate with team members and supervisors to meet targets and SLAs.
• Maintain a positive, customer-first attitude at all times.

Skills

Cantonese

English proficiency

Communication skills

Problem-solving

Multi-tasking

Flexible shifts

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Cantonese-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualifications

• Proficiency in Cantonese (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Based in Johor or willing to relocate.

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.

If you are passionate about customer service and enjoy helping people, we would love to hear from you.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.