Customer Service Officer

Zolidco; Cincinnati (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Zolidco is seeking a Customer Service Officer in Cincinnati to assist customers with inquiries, service requests, and information about offerings. The role focuses on delivering friendly, professional support while maintaining service standards and documenting interactions.

The ideal candidate is approachable, attentive, and collaborative, with a willingness to escalate complex issues when needed and contribute to ongoing customer engagement initiatives.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Professional, patient, and customer-focused attitude.
• Good problem-solving and organizational abilities.
• Ability to handle customer concerns respectfully.
• Dependable and comfortable working in a team environment.
• Previous customer service, retail, hospitality, or client support experience is preferred.

Responsibilities

• Respond to customer questions about products, services, and promotions.
• Listen to customer concerns and identify appropriate solutions.
• Provide accurate information and explain available options.
• Assist with routine service requests and follow-up activities.
• Escalate complex issues to the appropriate team member.
• Maintain clear records of customer interactions and feedback.
• Communicate recurring customer concerns to help improve service.
• Support customer engagement initiatives when needed.
• Work with colleagues to ensure consistent and helpful customer experiences.

Skills

Verbal communication

Active listening

Customer-focused attitude

Problem-solving

Organizational skills

Team player

Customer service experience

Education

High school diploma or equivalent

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Position Summary

We are looking for a Customer Service Officer to assist customers with inquiries, service requests, and general information about company offerings. The ideal candidate is approachable, attentive, and capable of providing helpful assistance while maintaining professional service standards.

Responsibilities

• Respond to customer questions about products, services, and promotions
• Listen to customer concerns and identify appropriate solutions
• Provide accurate information and explain available options
• Assist with routine service requests and follow-up activities
• Escalate complex issues to the appropriate team member
• Maintain clear records of customer interactions and feedback
• Communicate recurring customer concerns to help improve service
• Support customer engagement initiatives when needed
• Work with colleagues to ensure consistent and helpful customer experiences

Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Professional, patient, and customer-focused attitude
• Good problem-solving and organizational abilities
• Ability to handle customer concerns respectfully
• Dependable and comfortable working in a team environment
• Previous customer service, retail, hospitality, or client support experience is preferred

Benefits

• Paid training
• Professional development opportunities
• Collaborative work environment
• Opportunities for advancement
• Customer relationship and communication skills development
• Competitive compensation