Customer Service & Office Support Specialist

Temco-Logistics; Country Side (MD); On-site; USD 35,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Maryland. You will be the first point of contact for customers, providing accurate information on orders, delivery status, and product details. You will handle calls and emails, resolve issues, and ensure satisfaction.

Ideal candidates are detail-oriented, organized, with strong communication skills and experience in MS Office; ERP familiarity is a plus in our fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Proficient in MS Office; ERP familiarity preferred.
• Able to multitask in a fast-paced environment.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer calls and respond to emails promptly, addressing questions and requests.
• Resolve customer issues or escalate to supervisor when needed.
• Monitor delivery schedules and provide real-time updates to customers.
• Collaborate with colleagues to ensure seamless operations and service excellence.

Skills

Customer service

Phone support

Email support

MS Office

ERP familiarity

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Maryland. You will be the first point of contact for customers, providing accurate information on orders, delivery status, and product details. You will handle calls and emails, resolve issues, and ensure satisfaction.

Ideal candidates are detail-oriented, organized, with strong communication skills and experience in MS Office; ERP familiarity is a plus in our fast-paced logistics environment.