Logistics Customer Service Specialist

Temco-Logistics; Suitland (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team in Suitland, MD. You will be the first point of contact for customers, providing accurate information on orders, delivery status, and product details.

You will answer calls and emails promptly, resolve questions and issues, and coordinate with internal teams to ensure on-time delivery and installation. A minimum of 2 years in customer service is required.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Problem-solving

Organizational skills

MS Office Suite

ERP systems

Education

High school diploma or equivalent

2+ years in customer service or office tasks

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team in Suitland, MD. You will be the first point of contact for customers, providing accurate information on orders, delivery status, and product details.

You will answer calls and emails promptly, resolve questions and issues, and coordinate with internal teams to ensure on-time delivery and installation. A minimum of 2 years in customer service is required.