Customer Service & Logistics Coordinator

Temco Logistics; Frederick (MD); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Equal employment opportunity employer

Bilingual candidates encouraged

Job summary

Temco Logistics is seeking a motivated Customer Service Representative in Frederick, MD to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes accurate information on orders, delivery status, and product details, with emphasis on outstanding communication and problem-solving.

Ideal candidates have at least 2 years in customer service or office administration, strong organizational skills, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication

Customer service

Organizational skills

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative in Frederick, MD to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes accurate information on orders, delivery status, and product details, with emphasis on outstanding communication and problem-solving.

Ideal candidates have at least 2 years in customer service or office administration, strong organizational skills, and proficiency in MS Office.