Full-Time Office Manager: Growth & Customer Experience

Nicole Page - State Farm Agent; Chicago (IL); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid time off (vacation and personal/s

Job summary

State Farm agent in Chicago is seeking an Office Manager to join the team. This role focuses on value-based conversations and delivering a remarkable customer experience while supporting business growth in a fast-paced environment.

Responsibilities include providing prompt, accurate customer service on insurance availability, coverages, policy changes, and billing; educating customers about options; and maintaining a strong work ethic. The agency also notes Spanish as an additional language.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent interpersonal skills.
• People-oriented, detail oriented and able to multi-task.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Customer service

Interpersonal skills

Multi-tasking

Detail oriented

Job description

State Farm agent in Chicago is seeking an Office Manager to join the team. This role focuses on value-based conversations and delivering a remarkable customer experience while supporting business growth in a fast-paced environment.

Responsibilities include providing prompt, accurate customer service on insurance availability, coverages, policy changes, and billing; educating customers about options; and maintaining a strong work ethic. The agency also notes Spanish as an additional language.