Customer Service & Office Coordinator

Summit Fire & Security; College Station (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Flexible Spending Accounts

Long-Term Disability – Employer Paid

Short-Term Disability – Employer Paid

Employee Assistance Program

Job summary

Summit Fire & Security in College Station, Texas is seeking a Customer Service Representative to provide administrative support, greet visitors, and serve as the first point of contact for customers by phone, email and in person.

You will collaborate with Billing, Accounting, and Human Resources, process COIs, manage mail, and maintain office supplies. This role requires a High School Diploma or GED, and 2 years of customer service experience with strong MS Office skills.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience.
• 2 years of professional computer experience.
• 1 year of front desk experience.
• 1 year scheduling experience; knowledge of local zip codes and area preferred.

Responsibilities

• Greet internal and external customers by phone, email, or in person and direct to the correct department.
• Coordinate with Billing, Accounting, and front-end Administration to communicate COD and on-hold accounts.
• Assist Human Resources with onboarding materials and payroll deadlines.
• Utilize organization systems and serve as local SME for functionality.
• Process COI and additional insured requests per policy.
• Handle mail duties and distribute as needed.
• Track and order office supplies and liaise with Corporate for approvals.
• Process customer payments and assist with collections as assigned.
• Maintain office cleanliness and organization.
• Schedule management: coordinate open work orders, technicians, and master schedules; resolve conflicts.

Skills

Customer service

Front desk

Scheduling

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summit Fire & Security in College Station, Texas is seeking a Customer Service Representative to provide administrative support, greet visitors, and serve as the first point of contact for customers by phone, email and in person.

You will collaborate with Billing, Accounting, and Human Resources, process COIs, manage mail, and maintain office supplies. This role requires a High School Diploma or GED, and 2 years of customer service experience with strong MS Office skills.