Customer Service Representative

Summit-Fire-

Houston (TX)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Paid Vacation and Holidays

Medical Insurance

401(k) Plan with Company Match

Employee Assistance Program

Job summary

Summit Fire & Security is seeking a Customer Service Representative in Houston, TX, responsible for providing administrative support and customer service. The role includes greeting visitors, coordinating schedules, and processing payments.

The ideal candidate will have a High School Diploma and two years of customer service experience. This position offers full-time employment with extensive training and a competitive benefits package including medical insurance and a 401(k) plan.

Qualifications

2 years of customer service experience required.
1 year of front desk and scheduling experience preferred.
Ability to communicate effectively in English.

Responsibilities

Provide customer service to all internal and external customers.
Assist Human Resources and manage office supplies.
Process customer payments and schedule technicians.

Skills

Customer service

Computer skills

Front desk experience

Scheduling

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.

ESSENTIAL JOB DUTIES

Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.
Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).
Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
Process customer payments, as appropriate.
Perform collection responsibilities, as assigned.
Maintain office cleanliness.
Scheduling Responsibilities (as assigned):
- Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift.
- Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership.
- Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
- Resolve any scheduling conflicts including verifying and/or update account details, as needed.
Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications

High School Diploma or GED, required

Experience, Knowledge, Skill Requirements

2 years customer service
2 years of professional computer
1 year front desk experience
1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).

Communication Skills

Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills

Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.

Other Qualifications

Valid driver's license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Aff... employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with anindustry leadingand affordable benefits package for eligible employees. Our benefits package includes: