Customer Service & Scheduling Coordinator

Summit Fire & Security; Wellborn (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Summit Fire & Security is seeking a Customer Service Representative to provide comprehensive office support at the branch. You will greet customers, assist with billing, HR onboarding, and scheduling, and help maintain smooth operations.

The role requires strong communication, Microsoft Office skills, and a clean driving record. You will work in an indoor office setting with standard business hours and routine interactions with field personnel.

Qualifications

• High School Diploma or GED is required.
• 2 years of customer service experience.
• 2 years of professional computer experience.
• 1 year front desk experience.
• 1 year scheduling experience preferred with knowledge of local zip codes and area.

Responsibilities

• Greet and assist internal and external customers by phone, email or in person.
• Coordinate with Billing and Accounting to communicate COD and on-hold accounts.
• Assist HR with onsite protocol, payroll prep and orientation materials.
• Serve as local SME for organization systems and processes.
• Process COI requests and additional insured documentation per policy.
• Handle mail flow and distribute mail to the correct recipients.
• Track and order office supplies; submit requests for approval.
• Process customer payments and assist with collections as needed.
• Maintain a tidy office environment and scheduling workflow.
• Schedule technicians, manage master schedules, resolve conflicts.

Skills

Customer service

Scheduling

Front desk

Office software

English communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

Summit Fire & Security is seeking a Customer Service Representative to provide comprehensive office support at the branch. You will greet customers, assist with billing, HR onboarding, and scheduling, and help maintain smooth operations.

The role requires strong communication, Microsoft Office skills, and a clean driving record. You will work in an indoor office setting with standard business hours and routine interactions with field personnel.