Customer Service - Mortgage Web Applications

FICS - Financial Industry Computer Systems, Inc; Addison (TX); Presencial; USD 48.000 - 72.000; Jornada completa

Descripción de la vacante

FICS is seeking an enthusiastic customer service member to join the Web Applications System Support team in Addison, TX. The role focuses on helping customers navigate the online mortgage process and ensuring a smooth user experience.

Responsibilities include communicating with customers via phone and email, training users on the FICS software, conducting webinars, and participating in testing for quality assurance to improve overall product reliability.

Formación

• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications for optimized functionality and a prime user experience.
• Knowledge of testing web applications for quality and ease of use.
• Exceptional verbal and written communication skills.

Responsabilidades

• Interact with customers via phone and email in a fast-paced environment.
• Train FICS customers to use the FICS software and conduct product webinars and conference presentations.
• Collaborate in testing the FICS software for quality assurance.

Conocimientos

Customer service

Technical aptitude

Web applications testing

Communication skills

Multitasking

Browser knowledge

Presentation skills

Willingness to learn

Time management

Herramientas

FICS software

Descripción del empleo

FICS® is searching for an enthusiastic customer service member to join the Web Applications System Support team of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers' operations and their success.

System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars and conference presentations, and are the first in line in the collaborative process of testing the FICS software for quality assurance.

Requirements

What you bring:

• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications for optimized functionality and a prime user experience
• A solid understanding of web application support best practices such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner
• Knowledge of testing web applications for quality and ease of use
• Basic understanding of the most popular browsers and using an analytical approach in crafting testing scenarios
• Exceptional verbal and written communication skills
• Excellent interpersonal and presentation skills, as well as an eagerness to learn.
• Ability to manage multiple tasks, priorities, and deadlines without supervision.
• Valid Texas Driver License and Vehicle Liability Insurance

Benefits

FICS® puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for 40 years and counting.

Find out what it's like to be an FICS® Family member at our Life at FICS page: fics.com/about-us/life-at-fics/