Customer Service - Mortgage Web Applications

Financial Industry Computer Systems, Inc.; Addison (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Financial Industry Computer Systems, Inc. (FICS) is seeking a customer service team member for the Web Applications System Support team.

You will be the first point of contact to assist customers through the online mortgage process, delivering high-quality web application support and helping disentangle complex workflows. You will train customers, conduct product webinars, and participate in testing the FICS software for quality assurance, ensuring an optimal user experience and efficient

Qualifications

• Ability to convey patience and understanding to customers.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications.
• Solid understanding of web application support best practices.

Responsibilities

• Communicate with customers via phone calls and email in a fast-paced environment.
• Train FICS customers to use the FICS software.
• Perform FICS product webinars and conference presentations.
• First in line in testing the FICS software for quality assurance.

Skills

Patience and understanding

Technical acuity

Web application support

Testing web applications

Browser knowledge

Verbal and written communication

Interpersonal and presentation skills

Time management

Driver license

Job description

FICS® is searching for an enthusiastic customer service member to join the Web Applications System Support team of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars and conference presentations, and are the first in line in the collaborative process of testing the FICS software for quality assurance.

What you bring:

• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications for optimized functionality and a prime user experience.
• A solid understanding of web application support best practices such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner.
• Knowledge of testing web applications for quality and ease of use.
• Basic understanding of the most popular browsers and using an analytical approach in crafting testing scenarios.
• Exceptional verbal and written communication skills.
• Excellent interpersonal and presentation skills, as well as an eagerness to learn.
• Ability to manage multiple tasks, priorities, and deadlines without supervision.
• Valid Texas Driver License and Vehicle Liability Insurance

FICS®puts its Family of Customers firstand continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer basefor 40 years and counting.

Find out what it’s like to be an FICS® Family member at our Life at FICS page: fics.com/about-us/life-at-fics/