Web Applications Support & Training Specialist

Financial Industry Computer Systems, Inc.; Addison (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Financial Industry Computer Systems, Inc. (FICS) is seeking a customer service team member for the Web Applications System Support team.

You will be the first point of contact to assist customers through the online mortgage process, delivering high-quality web application support and helping disentangle complex workflows. You will train customers, conduct product webinars, and participate in testing the FICS software for quality assurance, ensuring an optimal user experience and efficient

Qualifications

• Ability to convey patience and understanding to customers.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications.
• Solid understanding of web application support best practices.

Responsibilities

• Communicate with customers via phone calls and email in a fast-paced environment.
• Train FICS customers to use the FICS software.
• Perform FICS product webinars and conference presentations.
• First in line in testing the FICS software for quality assurance.

Skills

Patience and understanding

Technical acuity

Web application support

Testing web applications

Browser knowledge

Verbal and written communication

Interpersonal and presentation skills

Time management

Driver license

Job description

Financial Industry Computer Systems, Inc. (FICS) is seeking a customer service team member for the Web Applications System Support team.

You will be the first point of contact to assist customers through the online mortgage process, delivering high-quality web application support and helping disentangle complex workflows. You will train customers, conduct product webinars, and participate in testing the FICS software for quality assurance, ensuring an optimal user experience and efficient