Client Support - Mortgage Servicing System

FICS - Financial Industry Computer Systems, Inc; Addison (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Travel within the U.S.

Job summary

FICS - Financial Industry Computer Systems, Inc is seeking a Mortgage Loan Servicing System Support professional who will ensure clients receive outstanding support for our mortgage loan servicing software. You will bring 3-5 years in residential mortgage loan servicing, with expertise in escrow, ARM analysis, payment processing, and IRS reporting.

As a System Support team member, you will troubleshoot issues, answer inquiries, and deliver hands-on training and webinars. Travel within the U.S.

Qualifications

• 3-5 years of experience in residential mortgage loan servicing is required.
• Experience with investor reporting (Fannie Mae, Freddie Mac, Ginnie Mae) preferred.
• Strong knowledge of mortgage loan servicing principles (escrow, ARM analysis, payment processing, IRS reporting).
• Excellent written and verbal communication skills.
• Proficiency with Windows-based software and standard business tools.

Responsibilities

• Serve as the go-to resource for clients, troubleshooting issues and answering inquiries.
• Deliver training and conduct webinars for clients on our servicing software.
• Participate in software testing to ensure product quality and performance.
• Help clients navigate mortgage servicing workflows and reporting requirements.

Skills

Strong communication

Interpersonal skills

Presentation skills

Training delivery

Quick learner

Tools

Microsoft Word

Excel

PowerPoint

Job description

FICS is excited to announce an opening for a Mortgage Loan Servicing System Support professional who will play a pivotal role in ensuring our clients receive unparalleled support for our mortgage loan servicing software. We seek an individual with a solid background in residential loan servicing, ideally with at least three years of hands‑on experience. You must possess a deep understanding of mortgage servicing processes, including escrow administration, ARM analysis, payment processing, and IRS reporting.

As a System Support team member at FICS, you will act as the go‑to resource for our clients, troubleshooting issues, answering inquiries, and providing training on our software solutions. Your contributions are vital, as you will be helping clients navigate through the complexities of mortgage servicing software, enhancing their productivity and operational efficiency. Expect to conduct hands‑on training sessions, webinars, and participate in software testing to ensure top‑notch product performance

Requirements

What you bring:

• 3-5 years of experience in residential mortgage loan servicing is required
• Experience with investor reporting, specifically with Fannie Mae, Freddie Mac, and/or Ginnie Mae is highly preferred
• Strong knowledge of mortgage loan servicing principles, including escrow administration, ARM analysis, payment processing, and IRS reporting
• Excellent communication skills, both written and verbal
• Proficient interpersonal and presentation skills
• Proficiency with personal computers and standard business software, such as Microsoft Word, Excel, PowerPoint, etc
• Quick ability to learn other software used by FICS in a Windows environment
• A genuine eagerness to learn and adapt is essential
• Willingness to travel within the U.S. as necessary

Benefits

At FICS, our customers are our top priority, and we've proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years and still going strong.

Curious about what it's like to be part of the FICS community? Discover more at: www.FICS.com/about-us/life-at-fics. Check out some of the amazing benefits and perks we offer at www.FICS.com/about-us/employment.