Customer Service & Mission Ambassador

Horizon Goodwill Industries; Hagerstown (MD); Vor Ort; USD 17.000 - 24.000; Vollzeit

Zusammenfassung

Horizon Goodwill Industries in Hagerstown, MD is seeking a Customer Service Associate to handle transactions, stock merchandise, and engage customers in our mission. You will operate a touch screen POS, ensure accurate cash handling, and assist customers with round-up contributions to support our programs.

The role includes stocking duties, maintaining store cleanliness, and providing friendly, mission-driven service.

Qualifikationen

• Demonstrated interpersonal communication skills.
• Experience providing customer service and operating a touch screen point of sale system preferred.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Aufgaben

• Greet all customers and provide a positive experience; resolve concerns within authority and seek management when needed.
• Accurately operate registers and follow cash-handling procedures.
• Encourage customers to round up their purchase to support the mission and thank them for their purchase.
• Encourage customers to complete feedback surveys on their experience.
• Stock and organize merchandise to maintain inventory levels.
• Serve as a Goodwill Ambassador by upholding HGI values and delivering excellent service.
• Maintain store cleanliness and organize hangers and racks.
• Rotate and display newly processed merchandise; manage unsold items per policy.
• Follow safety procedures and wear protective equipment as required.
• Complete required paperwork in a timely manner and participate in training, including cross-training.

Kenntnisse

Customer service

Cash handling

Touch screen POS

Interpersonal communication

Lifting up to 50 lbs

Background check

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Horizon Goodwill Industries in Hagerstown, MD is seeking a Customer Service Associate to handle transactions, stock merchandise, and engage customers in our mission. You will operate a touch screen POS, ensure accurate cash handling, and assist customers with round-up contributions to support our programs.

The role includes stocking duties, maintaining store cleanliness, and providing friendly, mission-driven service.