Mission-Driven Retail Customer Associate

Horizon Goodwill; La Vale (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Horizon Goodwill in LaVale, MD is seeking a Customer Service Associate to provide excellent service at the LaVale Retail Store. You will process transactions, handle cash, stock merchandise, and engage customers in our mission.

The role requires friendly, reliable individuals who can operate a touch-screen POS, lift up to 50 lbs, and pass a background check. Training and growth opportunities are available in a nonprofit setting.

Qualifications

• High School Diploma or equivalent preferred, not required.
• Strong interpersonal communication skills.
• Experience providing customer service and operating a touch-screen POS system.
• Reliable transportation.
• Must successfully complete criminal background screening.
• Ability to lift, push, and pull up to 50 lbs.

Responsibilities

• Greet all customers and provide a positive experience.
• Accurately operate registers and follow cash-handling procedures.
• Ask customers to round-up their purchase to support our mission.
• Encourage customers to complete feedback surveys.
• Stock and maintain proper organization of merchandise.
• Serve as a Goodwill Ambassador and uphold company values.
• Maintain store cleanliness and orderly racks and hangers.
• Perform opening/closing tasks and required paperwork.
• Participate in training and cross-training for other in-store roles.
• Perform all other duties as assigned.

Skills

Interpersonal communication

Customer service experience

POS system experience

Touch screen POS

Education

High School Diploma or equivalent

Job description

Horizon Goodwill in LaVale, MD is seeking a Customer Service Associate to provide excellent service at the LaVale Retail Store. You will process transactions, handle cash, stock merchandise, and engage customers in our mission.

The role requires friendly, reliable individuals who can operate a touch-screen POS, lift up to 50 lbs, and pass a background check. Training and growth opportunities are available in a nonprofit setting.