Mission-Driven Customer Experience Advocate (Part-Time)

Horizon Goodwill; Oakland (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Horizon Goodwill is seeking a part-time Customer Service Associate for our Oakland, MD location. You will process transactions at the register, handle cash, stock merchandise, and engage customers in supporting our mission.

You will greet shoppers, maintain store cleanliness, and help with daily tasks. Prior customer service experience and the ability to lift up to 50 lbs are preferred; criminal background screening is required.

Qualifications

• Experience in customer service and operation of a touch screen point of sale system preferred.
• Strong interpersonal communication skills.
• Reliable transportation and ability to lift up to 50 lbs.

Responsibilities

• Greet customers and provide a positive experience; resolve concerns with supervision when needed.
• Operate registers accurately and follow cash-handling procedures.
• Encourage round-up donations and collect feedback surveys from customers.
• Stock merchandise and maintain organized sales floor.
• Represent Horizon Goodwill with professional conduct and store cleanliness.
• Follow safety and security procedures and complete required paperwork.

Skills

Customer service

Interpersonal communication

Cash handling

Retail operations

Education

High School Diploma or equivalent

Tools

Touch screen POS

Job description

Horizon Goodwill is seeking a part-time Customer Service Associate for our Oakland, MD location. You will process transactions at the register, handle cash, stock merchandise, and engage customers in supporting our mission.

You will greet shoppers, maintain store cleanliness, and help with daily tasks. Prior customer service experience and the ability to lift up to 50 lbs are preferred; criminal background screening is required.