Customer Service Manager — Value-Selling Leader (Flexible Hours)

GrowthLab Inc; Manchester (NH); On-site; USD 88,000 - 139,000; Full time

Job summary

GrowthLab Inc. seeks a Customer Service Manager in Manchester, NH, to treat objections as clues and drive deal progression. You will manage a team, mentor colleagues, and lead value-based selling strategies while shaping go-to-market activities for local product launches.

The role emphasizes building compelling collateral, expanding partnerships, and maintaining strong customer engagements to fuel a robust pipeline.

Qualifications

• Freshdesk proficiency required.
• NH work history or strong reasons to thrive in NH.
• Strong prioritization instincts when everything is urgent.
• Experience mentoring or supporting manager teammates.
• Familiarity with GrowthLab Inc-scale workflows or willingness to learn them.
• Flexibility to adapt as business needs evolve.
• Approximately 8+ years in a similar Customer Service Manager role.

Responsibilities

• Hunt for partnership angles in Manchester, NH.
• Create sales collateral, decks, and proposals to move prospects forward.
• Coach the CS Manager team to focus on value selling over discounts.
• Build landing pages to convert Manchester curiosity into demo bookings.
• Lead go-to-market efforts for products launching in NH.
• Prospect via cold calls, emails, and social selling to fill the full-time pipeline.

Job description

GrowthLab Inc. seeks a Customer Service Manager in Manchester, NH, to treat objections as clues and drive deal progression. You will manage a team, mentor colleagues, and lead value-based selling strategies while shaping go-to-market activities for local product launches.

The role emphasizes building compelling collateral, expanding partnerships, and maintaining strong customer engagements to fuel a robust pipeline.