Customer Service Manager

GrowthLab Inc; Manchester (NH); On-site; USD 88,000 - 139,000; Full time

Job summary

GrowthLab Inc. seeks a Customer Service Manager in Manchester, NH, to treat objections as clues and drive deal progression. You will manage a team, mentor colleagues, and lead value-based selling strategies while shaping go-to-market activities for local product launches.

The role emphasizes building compelling collateral, expanding partnerships, and maintaining strong customer engagements to fuel a robust pipeline.

Qualifications

• Freshdesk proficiency required.
• NH work history or strong reasons to thrive in NH.
• Strong prioritization instincts when everything is urgent.
• Experience mentoring or supporting manager teammates.
• Familiarity with GrowthLab Inc-scale workflows or willingness to learn them.
• Flexibility to adapt as business needs evolve.
• Approximately 8+ years in a similar Customer Service Manager role.

Responsibilities

• Hunt for partnership angles in Manchester, NH.
• Create sales collateral, decks, and proposals to move prospects forward.
• Coach the CS Manager team to focus on value selling over discounts.
• Build landing pages to convert Manchester curiosity into demo bookings.
• Lead go-to-market efforts for products launching in NH.
• Prospect via cold calls, emails, and social selling to fill the full-time pipeline.

Job description

We want a Customer Service Manager at GrowthLab Inc who treats every NH objection as a clue, not a wall. Bring delightfully-weird SLA Management and 8 years to Manchester, and the return is $88,000 - $139,000, a full-time schedule, and influence that grows.

Key Responsibilities

• Hunt for partnership angles no one in Manchester, NH has tried
• Create sales collateral, decks, and proposals that move prospects forward
• Coach the Customer Service Manager team off discounting and onto value selling
• Build landing pages that turn Manchester curiosity into demo bookings
• Lead tinker-friendly go-to-market efforts for products launching in NH
• Prospect via cold calls, emails, and social selling to fill the full-time pipeline

What You'll Bring

• Proven aptitude for Freshdesk, ideally near Manchester, NH
• A NH work history, or strong reasons you'll thrive here anyway
• An instinct for prioritization when everything is labeled urgent
• Demonstrated capacity to mentor or support manager teammates
• Familiarity with GrowthLab Inc-scale workflows, or the appetite to reach them
• Flexibility to adapt your approach as business needs evolve
• Roughly 8+ years operating in a similar Customer Service Manager position

GrowthLab Inc was founded on a hunch that sales marketing could be far less awful, and Manchester turned out to be the perfect place to prove it. Our team in NH keeps a running list of what we'd do differently, and we actually act on it.

Land here and your reward starts at $88,000 - $139,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.

Your Conflict Resolution story isn't finished, and the next chapter might be a Customer Service Manager role here.