Strategic Customer Experience Leader

PARKER HANNIFIN CORP; New Britain (CT); On-site; USD 106,000 - 178,000; Full time

Benefits offered by this job

Annual incentive program

401(k) with company match

Paid time off

Health benefits

Job summary

Parker Hannifin Corp in New Britain, CT, seeks a strategic leader to manage division customer service operations, sales administration, and pricing support. The role emphasizes driving service excellence, data-driven improvements, and cross-functional collaboration to meet financial and customer objectives.

The ideal candidate has a business or supply chain background, strong communication, and multi-tasking skills, with some travel as required; a competitive benefits package is offered.

Qualifications

• Bachelor's degree in Business or Supply Chain.
• Strong multi-tasking ability with attention to detail.
• Excellent communication and people skills with decision-making ability.

Responsibilities

• Achieve customer service objectives by contributing to strategic plans and reviews.
• Ensure on-time delivery by analyzing forecast variances and taking corrective actions.
• Maintain customer contact data and coordinate surveys for benchmarking.
• Study processes to improve service metrics and implement changes.
• Collaborate with business unit managers, sales and marketing, and cross-functional areas.

Skills

Multi-tasking

Communication

Decision making

Attention to detail

Education

Bachelor's Degree in Business or Supply Chain

Job description

Parker Hannifin Corp in New Britain, CT, seeks a strategic leader to manage division customer service operations, sales administration, and pricing support. The role emphasizes driving service excellence, data-driven improvements, and cross-functional collaboration to meet financial and customer objectives.

The ideal candidate has a business or supply chain background, strong communication, and multi-tasking skills, with some travel as required; a competitive benefits package is offered.