Customer Service Manager - State Farm Agent Team Member

Chipmcphee; United States; Presencial; USD 40.000 - 59.700; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Commission/bonus

Descripción de la vacante

A successful insurance agency is seeking a Customer Service Manager to enhance client experiences and support agency growth. This role involves establishing customer relationships, providing prompt service, and educating clients on insurance options. Ideal candidates are dedicated to customer service with excellent communication skills. The position offers a hybrid work model, competitive compensation, and opportunities for career advancement.

Formación

• Exceptional attention to detail and customer service skills.
• Ability to relate to customers and anticipate their needs.
• Excellent communication skills for team coordination.

Responsabilidades

• Establish and follow up on customer relationships.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options through needs-based reviews.

Conocimientos

Customer service dedication

Effective communication

Proactive problem-solving

Descripción del empleo

Customer Service Manager - State Farm Agent Team Member

Full Time in Hybrid - US

Compensation $40,000.00 - $59,700.00 per year

As a Customer Service Manager with Chip McPhee State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my office
• Hourly pay plus commission/bonus
• Valuable career-building experience

Flexible work from home options available.

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.