Customer Service Manager - State Farm Agent Team Member

Randon Carnathan - State Farm Agent; Spanish Fort (AL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Hourly pay

Flexible hours

Growth potential within agency

Job summary

Randon Carnathan - State Farm Agent is seeking a part-time professional in Spanish Fort, Alabama, to deliver exceptional customer service in an insurance setting. In this role, you will establish relations with clients, handle inquiries and ensure timely follow-up on their needs.

The ideal candidate will possess strong interpersonal and communication skills, as well as a proactive approach to problem-solving. The role offers flexible hours and opportunities for professional growth within the agency.

Qualifications

• Must obtain Property and Casualty license.
• Experience in a variety of computer applications is required.
• Must be willing to commute to Spanish Fort, AL.

Responsibilities

• Establish customer relationships and provide follow-up support.
• Respond to inquiries related to insurance services.
• Educate customers on insurance options based on their needs.

Skills

Excellent interpersonal skills

Excellent communication skills

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Ability to work in a team environment

Ability to multi-task

Tools

Windows

Job description

Position Overview

Part‑time job offering meaningful work and competitive compensation in a State Farm Agent's office.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.

Benefits

• Hourly pay
• Flexible hours
• Growth potential/Opportunity for advancement within agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• People‑oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi‑task
• Provide timely and thorough activity reports to agent
• Property and Casualty license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
• Must be willing to commute to Spanish Fort, AL 36527
• Position is part‑time – must be willing to work part time
• Background investigation to verify clear criminal history required