Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Kernersville (NC); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Training & development

Simple IRA

Signing Bonus

Job summary

State Farm Agent in Kernersville, North Carolina, is seeking outgoing, customer-focused individuals to join as insurance representatives. The role involves providing excellent customer service, developing marketing strategies, and offering various insurance and financial products.

Successful candidates will have strong communication skills, organizational abilities, and a commitment to customer satisfaction. Compensation ranges from $15.00 to $18.00 per hour, with additional benefits including 401(k) matching and training.

Qualifications

• Excellent communication skills – written, verbal, and listening.
• Organizational skills necessary for managing tasks.
• Self‑motivated and driven for success.
• Detail oriented with problem-solving abilities.
• Bi‑lingual proficiency in English & Spanish preferred.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, and identify customer needs.
• Maintain a strong work ethic and commitment to success.

Skills

Excellent communication skills

Organizational skills

Self‑motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to multi‑task

Bi‑lingual (English & Spanish)

Education

Property and Casualty license

Life and Health license

Job description

Benefits

• 401(k)
• 401(k) matching
• Paid time off
• Training & development
• Simple IRA
• Signing Bonus (range: $250 - $1,000)
• Hourly pay plus commission/bonus

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Compensation

Compensation: $15.00 - $18.00 per hour.

Services Offered

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

Requirements

• Excellent communication skills – written, verbal, and listening.
• Organizational skills.
• Self‑motivated.
• Detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Able to learn computer functions.
• Ability to work in a team environment.
• Ability to multi‑task.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).
• Bi‑lingual (English & Spanish).