Customer Service Manager - State Farm Agent Team Member

State Farm Agent; Oxford (OH); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Competitive salary

Flexible schedule

Job summary

State Farm Insurance and Financial Services is seeking a Customer Service/Office Manager to deliver remarkable customer experiences, coordinate with the agency team, and support community needs. The role emphasizes attention to detail, service excellence, and growth within a trusted insurance agency.

Responsibilities include leading the customer service team, developing policies, handling escalations, mentoring staff, and ensuring licensing for P&C, life, and health.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission.
• Attain Property, Casualty, Life and Health Licensing.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Role Description

As a Customer Service/Office Manager with Rick Verst, State Farm Insurance and Financial Services, you will generate the kind of Remarkable customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Competitive salary
• Flexible schedule

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission
• Attain Property, Casualty, Life and Health Licensing

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation: $55,000.00 - $80,000.00 per year

About Our Agency

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.