Customer Service Manager - State Farm Agent Team Member

Matt Jacob - State Farm Agent; Landisville (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Free food & snacks

Health insurance

Job summary

Matt Jacob - State Farm Agent is seeking a dedicated Customer Service Manager to deliver outstanding customer experiences and strengthen client relationships. The role emphasizes overseeing the customer service team and improving operational policies in a supportive environment.

Ideal candidates should have a minimum of 2 years in customer service, possess strong communication, attention to detail, and exceptional problem-solving skills. Join a team that values growth, offers opportunities for advancement, and fosters a fun workplace culture.

Qualifications

• 2+ years of experience in customer service preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Free food & snacks
• Health insurance

Join Our Team as a Customer Service Manager at Matt Jacob State Farm!

Are you passionate about delivering outstanding customer experiences and contributing to the success of a dynamic insurance agency? At Matt Jacob State Farm, we’re looking for a dedicated Customer Service Manager whose keen attention to detail, strong customer service skills, and genuine desire to help others will strengthen our client relationships and community impact.

With over a decade of State Farm expertise and 25+ years of leadership, our team operates like a family—supporting each other’s personal and professional growth every step of the way. In this role, you will resolve customer inquiries, collaborate seamlessly with agency team members, and proactively anticipate the needs of the community we proudly serve.

We provide an inspiring environment where you’ll have opportunities to learn, develop, be challenged, and grow—all within a positive and fun workplace culture. While Spanish-speaking skills are a plus, they are not required. If you are a customer-focused, empathetic professional eager to make a meaningful difference, we want to hear from you! Take the next step in your career and join a team that values your talents and supports your ambitions.

Ready to grow with us? Apply today and become part of the Matt Jacob State Farm family!

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 2+ years of experience in customer service preferred.
• Attention to detail and organizational skills.
• Communication and problem-solving abilities.