Customer Service Representative - State Farm Agent Team Member

Mattflinn; Redmond (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

A leading insurance agency in Redmond, Washington, is seeking a Customer Service Representative. In this role, you will deliver exceptional customer experiences, assist with policy changes, process claims, and ensure accurate records are maintained. Ideal candidates possess strong communication skills and a detail-oriented mindset, with previous customer service experience being a plus. Join a dynamic team that celebrates growth and collaboration, while providing valuable benefits like a Simple IRA and flexible schedules.

Qualifications

• Excellent communication and interpersonal skills.
• Must be detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ABOUT OUR AGENCY

With 12 years in business and a team of 10 talented professionals, our agency is built on collaboration, growth, and a shared passion for helping customers. We’re proud to have ranked among the top 10 offices on the West Coast for five years in a row, a testament to our dedication and teamwork.

We offer a range of valuable benefits, including a Simple IRA with a 3% match (eligible immediately), a $1,000 lifestyle spending account to support physical, mental, and emotional well-being, a dependent care spending account, paid sick leave, and paid vacation.

Our office culture is fast-paced, competitive, and supportive. We love celebrating each other’s wins while staying laser-focused on helping our customers. Transparency is at the heart of how we operate. Everyone understands how their contributions impact the bigger picture, and we work together to ensure each team member’s success.

If you’re driven, team-oriented, and excited about the opportunity to grow while making a difference, this could be the perfect place for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Matt Flinn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.