Customer Service Representative - State Farm Agent Team Member

Matt Haaga - State Farm Agent; Germantown (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Matt Haaga - State Farm Agent is seeking a Customer Service Representative to enhance customer experiences and support the growth of our agency. Candidates should possess strong communication skills, attention to detail, and a customer-focused mindset. Responsibilities include answering inquiries, assisting with policy updates, and processing claims.

We provide a collaborative work culture with various benefits, including a flexible schedule, health insurance, and opportunities for advancement. If you thrive in a dynamic environment and are looking for a fulfilling role, we'd love to hear from you!

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in September of 2015 after working as a State Farm team member for another agent, which gave me a strong foundation for building a high‑performing, people‑focused office. I’m married, born and raised in Memphis, and hold an insurance degree from the University of Georgia. Outside of work, I’m a dedicated endurance athlete — having completed the Leadville 100 multiple times and several Ironman races — which reflects the discipline, resilience, and goal‑driven mindset that shape our agency.

Our office is home to two golden retrievers who proudly serve as our unofficial mascots and add to the fun, welcoming environment. Community involvement is important to us. We volunteer with local food banks and soup kitchens, support the Salvation Army and Angel Tree program, and stay active through Saint Louis Catholic Church, youth advising, peewee football coaching, and the Rotary Club.

For our team, we offer a flex four‑day workweek when goals are met, additional PTO days, free snacks and drinks, team lunches, bi‑monthly team outings, stress management resources, a 401(k), health benefits, paid licensing, and flexibility when needed. Our culture is close‑knit, energetic, and collaborative, and we’re looking for driven, competitive, future‑focused self‑starters who thrive in a fun environment where hard work and teamwork go hand in hand.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Matt Haaga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.