Customer Service Manager State Farm Agent Team Member

Darren & Stephanie Featherstone - State Farm Agents; Georgetown (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Free food & snacks

Opportunity for advancement

Job summary

An insurance agency in Texas is seeking a Team Manager to lead and mentor a team, collaborate with ownership on daily operations, and ensure exceptional customer service. Candidates should have successfully passed the required insurance exams and possess strong leadership and organizational skills. Previous experience in insurance agencies is preferred. This role offers a competitive salary along with various performance-based benefits including health insurance and professional development opportunities.

Qualifications

• Successfully passed Property and Casualty & Life and Health exams.
• Experience supervising a team or leading others.
• Preferred experience in an insurance agency.

Responsibilities

• Exhibit leadership and accountability for complex customer inquiries.
• Collaborate with Agency Owners on daily operations.
• Train and mentor Team Members individually and collectively.

Skills

Leadership

Customer service

Problem-solving

Communication

Organizational skills

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development
• Free food & snacks
• Opportunity for advancement

ROLE DESCRIPTION:

The Team Manager exhibits leadership, accountability, attention to detail, and resolving complex customer inquiries. The Team Manager is the first point of contact for the Account Managers and the Receptionist.

The Team Manager collaborates directly with the Agency Owners and the daily operations of the Account Managers, including training and mentoring Team Members individually and collectively.

QUALIFICATIONS:

• Successfully passed Property and Casualty & Life and Health exams
• Exam financial assistance available
• Experience Supervising a Team or Leading Others
• Insurance Agency Experience preferred
• Proven Leadership, Sales, & Customer Service experience
• Strong organizational skills.
• Excellent communication and problem-solving abilities.
• Bi-lingual Spanish Preferred
• Driver of results
• Enthusiastic
• Winning Attitude
• Accountable
• Systems Driven
• Disciplined
• Coachable