Customer Service Manager - State Farm Agent Team Member

State Farm; Edinboro (Erie County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Job summary

State Farm Agent Team Member role in Edinboro, PA seeks a Customer Service Manager to oversee the service team, refine policies, and handle escalations. You will mentor staff, coordinate with agency colleagues, and contribute to community-focused growth while delivering exceptional client experiences.

The position emphasizes a customer-first mindset with opportunities for advancement in a supportive, delegation-friendly environment.

Qualifications

• 5+ years in customer service with 2+ years in a managerial role
• Strong leadership and organizational skills
• Excellent communication and problem solving abilities

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Customer service

Training

Communication

Job description

• Bonus based on performance
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Daniel McNally - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Ready to Launch Your Career?

We are a growing agency with big dreams and lots of potential. We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our team works hardto reach our goalstogether as a teamand have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Daniel McNally - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit andhave a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Edinboro.
• Our office is open 9:00am - 5:00pm.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none