Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Buffalo, NY is seeking a Customer Service Representative to deliver exceptional customer experiences. You'll assist customers with inquiries and policy management, contribute to a dynamic team environment, and enjoy various perks including competitive salary and additional benefits.

Ideal candidates thrive in a collaborative setting and possess strong communication skills. This position comes with defined responsibilities and opportunities for advancement within a rewarding culture.

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to multitask and handle inquiries efficiently.
• Experience in customer service is beneficial.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Education

Insurance licensing

Job description

About Our Agency

Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. We’re a team that values hard work, ownership, and showing up every day ready to get the job done. We keep things engaging and rewarding throughout the year. From January through March, we run a promotion with prizes and opportunities to earn extra PTO. We also enjoy weekly rewards like lunch from local restaurants, fun in‑office competitions, and even small daily workouts to keep energy high. Starbucks surprises are a regular treat, and our annual off‑site fall planning meeting includes meaningful speakers and team‑building activities. Our office culture is driven, fun, and team‑oriented. We’re looking for someone who can take ownership of their role - someone reliable, consistent, and self‑motivated who can work independently and contribute to a team that works hard and enjoys winning together.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Dan Schmidt – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Must obtain insurance licensing before start date.

Compensation: $55,000.00 – $75,000.00 per year

My Team’s Mission

To help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Buffalo, NY and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.