Customer Service Manager - State Farm Agent Team Member

Greg Bartleski - State Farm Agent; Charlottesville (VA); On-site; USD 50,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Salary/Hourly plus commission/bonus

Growth potential/Advancement within my

Valuable experience

Job summary

Greg Bartleski State Farm Agent in Charlottesville, VA seeks a Customer Service Manager to lead the agency's client services, relationships, and sales efforts. You will manage daily operations, train staff, and promote auto, home, and life insurance products to help clients manage risks.

The role emphasizes people skills, leadership, and a proactive approach to delivering exceptional customer experiences within a State Farm independent contractor agency.

Qualifications

• Minimum 5 years in customer service, with 2+ years in a managerial role.
• Excellent interpersonal and communication skills.
• Self-motivated and results-driven, with a passion for helping people.

Responsibilities

• Establish and nurture customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service including inquiries on coverages, billing, and policy changes.
• Develop leads, schedule appointments, assess needs, and promote appropriate products.
• Oversee daily customer service operations and implement policies.
• Handle escalated complaints and mentor junior team members.

Skills

Customer service

Leadership

Interpersonal skills

Self-motivated

Communication

Education

Property & Casualty license

Life & Health license

Job description

Customer Service Manager - State Farm Agent Team Member

Full Time in Charlottesville, VA

Compensation $50,000.00 - $125,000.00 per year

Benefits

• Competitive salary
• Paid time off
• Training & development
• Salary/ Hourly plus commission/bonus
• Growth potential/Opportunity for advancement within my agency
• Valuable experience

Position Overview

State Farm Insurance Agent located in Charlottesville, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Greg Bartleski State Farm, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Self-motivated
• Property and Casualty license (must have currently)
• Life and Health license (must have currently)
• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.
• State Fram Office experience is a plus

Employment Type

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.