Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Brentwood (CA); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Brentwood is seeking a Customer Service Representative to provide exceptional customer experiences. The ideal candidate will manage customer inquiries, assist with policy changes, and contribute to a supportive agency environment. This full-time entry-level position offers a competitive hourly wage ranging from $18.00 to $30.00 depending on experience, alongside various benefits including 401(k) matching and paid time off.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to multitask while being detail-oriented.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Customer Service Representative – State Farm Agent Team Member

As a Customer Service Representative – State Farm Agent Team Member with Julio Martinez – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $18.00 - $30.00 per hour

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Julio Martinez – State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Brentwood.
• Our office is open 9:00 AM - 5:00 PM.
• I have been a State Farm agent since 2012.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• I am a second generation State Farm agent.
• I am a proud graduate of San Jose State University.
• We currently have 4 team members at our agency.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Bronze Tablet.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Insurance