Customer Service Manager ScaleSolutions Inc Augusta, GA

Egreenservices; Augusta (GA); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Growth plan

Mentor

Benefits

Job summary

ScaleSolutions Inc, based in Augusta, GA, seeks a Customer Service Manager to drive revenue through hands-on leadership, cold calling, and emotional intelligence. The role focuses on closing deals, mentoring interns, and turning marketing promises into real results, with a clear growth plan and comprehensive benefits.

We offer a salary range of $76,000–$114,000, mentor support, and a growth-oriented environment where you can shape the internship pipeline and impact the bottom line.

Qualifications

• 6+ years owning outcomes, not just completing tasks.
• Experience at the manager level within an internship role.
• Knowledge of GA-specific regulations relevant to sales marketing work.
• Strong working knowledge of Emotional Intelligence.

Responsibilities

• Carry the demo from screen-share to signature in one sitting.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Negotiate renewals before the sales marketing contract goes quiet.
• Close the gap between what marketing promises and sales delivers.
• Prospect via cold calls, emails, and social selling to fill the internship pipeline.
• Hand the Customer Service Manager crew a territory plan they can actually run.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Turn ScaleSolutions Inc's fiercely-supportive differentiator into a thirty-second pitch.

Skills

Problem solving

Kustomer

Ownership of outcomes

Manager experience

GA regulations

Emotional intelligence

Tools

Kustomer

Job description

Step into a Customer Service Manager position where Cold Calling and Emotional Intelligence translate directly into pipeline and bottom-line results. Consider it a $76,000 - $114,000 foothold at ScaleSolutions Inc, where 8 years of Cold Calling converts straight into sales marketing ownership.

Key Responsibilities

• Carry the demo from screen-share to signature in one sitting
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Negotiate renewals before the sales marketing contract goes quiet
• Close the gap between what marketing promises and sales delivers
• Prospect via cold calls, emails, and social selling to fill the internship pipeline
• Hand the Customer Service Manager crew a territory plan they can actually run
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Turn ScaleSolutions Inc's fiercely-supportive differentiator into a thirty-second pitch

What You'll Bring

• Practical command of Problem Solving, with bonus points for Kustomer
• 6+ years owning outcomes, not just completing tasks
• Experience at the manager level inside an internship role
• Knowledge of GA-specific regulations relevant to sales marketing work
• Strong working knowledge of Kustomer and Emotional Intelligence

ScaleSolutions Inc grew out of an Augusta, GA research lab and never lost its detail-focused, question-everything approach to Kustomer. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

We hand you $76,000 - $114,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Augusta the way you like.

We just refreshed it, so the sales marketing role counts as live and hiring.

You've weighed the pros and cons long enough; the Customer Service Manager application takes five minutes.