Customer Service Manager — On-Site Team Leader

FCX Performance; Cheyenne (WY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunities

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies in Cheyenne, WY seeks a Customer Service Manager to lead the service center and drive customer satisfaction. You will collaborate with Cheyenne teammates to match products and services with customer needs while building lasting relationships.

The role emphasizes staff hiring/training, achieving P&L related service metrics, and improving operations through data-driven decisions in a fast-paced environment.

Qualifications

• 2+ years sales or customer service leadership experience in a B2B environment.
• High school diploma or GED required.
• Strong written and verbal English communication skills.
• Excel experience; ERP/SAP experience a plus.

Responsibilities

• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet objectives.
• Meet customer and shipment metrics including time to fill and quoting.
• Review monthly reports and oversee petty cash balancing.
• Ensure high-level customer relations and service quality.
• Use metrics to evaluate and implement best practices.

Skills

Sales leadership

Customer service

Communication

Team development

Education

High school diploma or GED

Tools

Excel

ERP / SAP

Job description

Applied Industrial Technologies in Cheyenne, WY seeks a Customer Service Manager to lead the service center and drive customer satisfaction. You will collaborate with Cheyenne teammates to match products and services with customer needs while building lasting relationships.

The role emphasizes staff hiring/training, achieving P&L related service metrics, and improving operations through data-driven decisions in a fast-paced environment.