Customer Service Manager: Lead Onsite Team in Cheyenne

Applied Industrial Technologies

Cheyenne (WY)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Bonus opportunities

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies is hiring a full-time Customer Service Manager in Cheyenne, WY. You will lead day-to-day service center operations, hire/train staff, and drive customer relationships while meeting profitability targets.

This role reports to the General Manager and requires strong leadership, English communication, and strong inventory/financial acumen. The company emphasizes career advancement, competitive pay with bonus opportunities, 401K, insurance, and time off.

Qualifications

2+ years sales or customer service leadership experience in a B2B transactional environment.
Supervisory/management experience preferred.

Responsibilities

Hire, train, and develop service center personnel.
Manage internal service center operations to meet/exceed P&L objectives including inventory, AR/DSO, AP.
Meet customer and shipment metrics including time to fill, expediting orders, and quoting.
Review and complete monthly reports as well as overseeing petty cash balancing.
Ensure that customer relations are maintained at a high level.
Use key metrics to evaluate and recommend best practices for operations.