Customer Service Manager - Manufacturing & Operations Lead

RR Donnelley; St. Charles (IL); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

401(k) with company match

Paid time off

Tuition assistance

Job summary

RRD is seeking a Customer Service Manager for the St. Charles Labels operation to lead the day‑to‑day customer service activities, ensuring accurate communication of customer requirements and alignment with production schedules.

You will drive workflow, mentor staff, and coordinate with Sales, Production, and other teams to meet service levels and customer expectations, while supporting continuous improvement initiatives across the facility.

Qualifications

• Bachelor's degree in discipline related to function of work required.
• 10+ years of related work experience required.
• 8+ years of experience in managing a team required.
• 5+ years of change management experience required.
• Advanced personal computer skills with Microsoft Office and Google Platform required.

Responsibilities

• Lead, coach, and develop Customer Service team members to achieve objectives.
• Manage day-to-day workflow, staffing, and prioritization of customer requirements.
• Monitor workloads and adjust assignments to prevent bottlenecks and delays.
• Establish backup coverage for vacations and absences to ensure continuity of service.
• Serve as liaison between Customer Service and Production, Prepress, Quality, Shipping, and Sales.
• Coordinate with Sales and Production to communicate priorities and customer requirements.

Skills

Leadership

Team management

Change management

Communication

Customer service orientation

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

RRD is seeking a Customer Service Manager for the St. Charles Labels operation to lead the day‑to‑day customer service activities, ensuring accurate communication of customer requirements and alignment with production schedules.

You will drive workflow, mentor staff, and coordinate with Sales, Production, and other teams to meet service levels and customer expectations, while supporting continuous improvement initiatives across the facility.