Customer Experience Lead, Team Growth & Process Optimization

CCL Label; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Disability insurance

Employee assistance program

Tuition reimbursement

Flexible spending account

Job summary

CCL Label Sioux Falls is seeking a Customer Service Manager to lead and transform the customer service department, driving exceptional service, efficiency, and growth. The role requires implementing change, elevating team performance, and collaborating with other departments to meet strategic goals.

The position oversees 5-8 direct reports, develops schedules, ensures workflow efficiency, and maintains compliance with BRCGS and cGMP standards, while maintaining strong customer relationships and

Qualifications

• Associates degree in related field; Bachelor's degree preferred.
• 2+ years of experience in a related role.
• Strong communication and leadership skills.

Responsibilities

• Lead, mentor, and develop a high-performing customer service team, setting clear expectations and fostering accountability.
• Optimize the team's processes, skillsets, and workflows to improve efficiency, service quality, and customer satisfaction.
• Identify and implement improvements to workflows and communication methods that enhance efficiency and customer satisfaction.
• Resolve customer concerns promptly, balancing satisfaction with company objectives.
• Communicate status updates to leadership and team; provide weekly updates as needed.

Skills

Team leadership

Customer service

Communication

Problem solving

Time management

MS Office

Education

Associates degree

Bachelor's degree

Tools

Microsoft Office

Job description

CCL Label Sioux Falls is seeking a Customer Service Manager to lead and transform the customer service department, driving exceptional service, efficiency, and growth. The role requires implementing change, elevating team performance, and collaborating with other departments to meet strategic goals.

The position oversees 5-8 direct reports, develops schedules, ensures workflow efficiency, and maintains compliance with BRCGS and cGMP standards, while maintaining strong customer relationships and