Customer Experience Specialist (Manufacturing)

KDV Label Co.; Waukesha (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) + matching

Employee assistance program

Health savings account

Life insurance

Paid time off

Referral program

Company events

Job summary

KDV Label Co. is seeking a Customer Service Representative to join the Account Management team in a fast-paced manufacturing setting. You will handle order processing, documentation, and communications to ensure accurate, timely service for customers.

Based in our Waukesha headquarters, you will collaborate with Scheduling, Prepress, Quality, Shipping, and other departments to support customer requirements and uphold our commitment to world-class service and core values.

Qualifications

• Two years of related customer service, account support, or administrative experience preferred.
• Manufacturing experience preferred; print and packaging industry experience a plus.

Responsibilities

• Support Account Managers with the day-to-day execution of customer accounts and projects.
• Enter, process, and maintain customer orders accurately and according to established procedures.
• Communicate routine order status, shipping information, documentation, and project updates to customers in a timely manner.
• Maintain accurate customer, order, project, item, and communication records within KDV systems.
• Gather required information and documentation from customers to support quoting, order entry, artwork, production, and shipping.
• Review customer documentation, specifications, quotes, proofs, and order information for completeness and accuracy.
• Coordinate with Account Management, Scheduling, Prepress, Quality, Shipping, Production, Estimating, and other departments as necessary to support customer requirements.
• Assemble and coordinate label, material, and product samples for current and prospective customers.
• Assist with routine customer questions and service needs, escalating issues to the appropriate Account Manager when additional account ownership or decision-making is required.
• Submit quality concerns through established procedures and assist with customer communication and follow-up through resolution.
• Follow established systems, procedures, and standard operating practices.
• Develop working knowledge of KDV’s customers, materials, capabilities, production processes, and requirements.
• Exhibit and uphold KDV’s Core Values in all situations.

Skills

Customer service

Attention to detail

Organization

Communication skills

Interpersonal skills

Documentation reading

Tools

MS Office

ERP systems

CRM systems

Job description

KDV Label Co. is seeking a Customer Service Representative to join the Account Management team in a fast-paced manufacturing setting. You will handle order processing, documentation, and communications to ensure accurate, timely service for customers.

Based in our Waukesha headquarters, you will collaborate with Scheduling, Prepress, Quality, Shipping, and other departments to support customer requirements and uphold our commitment to world-class service and core values.