Customer Success Specialist — Order & Service Expert

MCC Label; Neenah (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package (medical, dental

Paid holidays

Job summary

MCC Label is seeking a Customer Service professional to support customers, coordinate orders, and provide timely information on purchases and shipments. You will work with multiple departments to keep operations running smoothly and build product knowledge to enhance service levels.

Join MCC Label to contribute to a high-tech manufacturing environment with opportunities for growth and a collaborative team culture dedicated to customer satisfaction.

Responsibilities

• Deliver Outstanding Customer Service to assigned customers, ensuring accurate, timely information about purchase orders and shipments.
• Manage each order from entry through shipment, coordinating with internal teams for smooth processing.
• Investigate customer needs and provide the best possible solution by understanding the bigger picture.
• Communicate proactively with customers, providing updates and resolving issues quickly.
• Develop product and service knowledge to support MCC's processes and service model.

Job description

MCC Label is seeking a Customer Service professional to support customers, coordinate orders, and provide timely information on purchases and shipments. You will work with multiple departments to keep operations running smoothly and build product knowledge to enhance service levels.

Join MCC Label to contribute to a high-tech manufacturing environment with opportunities for growth and a collaborative team culture dedicated to customer satisfaction.