Strategic Operations Lead - Insurance Agency Growth

John Leung - State Farm Agent; Johns Creek (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Competitive salary

Dental insurance

Job summary

John Leung - State Farm Agent is seeking a Director of Operations to lead the day-to-day of a busy agency in Johns Creek. You will guide the team, streamline processes, and ensure fast, accurate service for clients while maintaining compliance and high‑quality standards.

This role emphasizes leadership, sales enablement, client retention, and operational discipline. You’ll own the production rhythm, set SLAs, coach staff, and partner with the owner on growth initiatives to protect what matters

Qualifications

• Leadership experience in business or office management.
• Excellent communication and problem‑solving skills.
• Strong attention to detail and follow‑through.
• Ability to obtain state insurance licenses.

Responsibilities

• Lead daily operations and guide team workflow.
• Oversee administrative and compliance procedures.
• Track progress toward established business objectives.
• Collaborate with the agent to implement strategic initiatives.
• Promote a positive and customer-focused environment.
• Recruit, hire, and onboard team members in sales and service roles
• Set clear goals, run 1:1s, coach to metrics, and manage schedules
• Build a positive, accountable culture focused on client outcomes
• Run the weekly production cadence and pipeline reviews
• Improve quote quality, follow‑up, and close rates across P&C, Life, and Health
• Partner with the owner on campaigns, referrals, reviews, and local events
• Set service SLAs for calls, emails, and chats
• Oversee renewals, coverage reviews, cross‑sell, and claims triage
• Track NPS or review scores and resolve escalations
• Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
• Manage task queues, quality checks, and workload balancing
• Keep data clean across CRM, phones, and e‑sign tools

Skills

Leadership experience

Excellent communication

Problem‑solving skills

Attention to detail

State insurance licenses

Job description

John Leung - State Farm Agent is seeking a Director of Operations to lead the day-to-day of a busy agency in Johns Creek. You will guide the team, streamline processes, and ensure fast, accurate service for clients while maintaining compliance and high‑quality standards.

This role emphasizes leadership, sales enablement, client retention, and operational discipline. You’ll own the production rhythm, set SLAs, coach staff, and partner with the owner on growth initiatives to protect what matters