Customer Service Manager — Leadership, Growth & Flexible Schedule

Philip Snodgrass - State Farm Agent; Independence (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Paid time off

Health insurance

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Philip Snodgrass Agency seeks a Customer Service Manager to lead the customer service team and daily operations within a growing insurance agency. You will develop policies, resolve escalated issues, and coordinate with the agency team to deliver exceptional service to clients.

Ideal candidates have 5+ years in customer service with 2+ years in a supervisory role, plus strong leadership, organization, and communication skills to support community needs and agency growth.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Philip Snodgrass Agency seeks a Customer Service Manager to lead the customer service team and daily operations within a growing insurance agency. You will develop policies, resolve escalated issues, and coordinate with the agency team to deliver exceptional service to clients.

Ideal candidates have 5+ years in customer service with 2+ years in a supervisory role, plus strong leadership, organization, and communication skills to support community needs and agency growth.