Customer Service Manager - Growth & Leadership (Insurance)

Saul Lopez - State Farm Agent; West Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Paid time off

Job summary

An insurance agency is looking for a License Customer Service representative to enhance customer experiences and support agency growth. In this role, you'll oversee operations and lead a customer service team, resolving inquiries and addressing complaints. The ideal candidate will possess over 5 years of customer service experience, including 2+ years in management, demonstrating strong leadership and communication skills. This position also offers opportunities for professional advancement and team collaboration.

Qualifications

• 5+ years of experience in customer service, preferably with managerial role.
• Strong leadership, organizational, communication, and problem-solving skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership and organizational skills

Communication skills

Problem-solving abilities

Job description

An insurance agency is looking for a License Customer Service representative to enhance customer experiences and support agency growth. In this role, you'll oversee operations and lead a customer service team, resolving inquiries and addressing complaints. The ideal candidate will possess over 5 years of customer service experience, including 2+ years in management, demonstrating strong leadership and communication skills. This position also offers opportunities for professional advancement and team collaboration.