Customer Service Manager — Lead Growth & Service Excellence

Matt Jacob - State Farm Agent; Landisville (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Free food & snacks

Health insurance

Job summary

Matt Jacob - State Farm Agent is seeking a dedicated Customer Service Manager to deliver outstanding customer experiences and strengthen client relationships. The role emphasizes overseeing the customer service team and improving operational policies in a supportive environment.

Ideal candidates should have a minimum of 2 years in customer service, possess strong communication, attention to detail, and exceptional problem-solving skills. Join a team that values growth, offers opportunities for advancement, and fosters a fun workplace culture.

Qualifications

• 2+ years of experience in customer service preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Job description

Matt Jacob - State Farm Agent is seeking a dedicated Customer Service Manager to deliver outstanding customer experiences and strengthen client relationships. The role emphasizes overseeing the customer service team and improving operational policies in a supportive environment.

Ideal candidates should have a minimum of 2 years in customer service, possess strong communication, attention to detail, and exceptional problem-solving skills. Join a team that values growth, offers opportunities for advancement, and fosters a fun workplace culture.