Customer Service Manager: Lead Team & Growth (401k + Bonus)

Tom Shannon - State Farm Agent; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Tom Shannon Agency in New York is seeking a Customer Service Manager to elevate client experiences and support growth of the agency. You will supervise daily operations, resolve inquiries, and coordinate with team members to anticipate community needs.

The role emphasizes leadership, empathy, and a service mindset; internal growth opportunities are anticipated for driven, sales-minded candidates.

Qualifications

• 5+ years in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• New York State Personal Lines and/or Property/Casualty license required.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Mentoring

Education

New York P&C license

Job description

Tom Shannon Agency in New York is seeking a Customer Service Manager to elevate client experiences and support growth of the agency. You will supervise daily operations, resolve inquiries, and coordinate with team members to anticipate community needs.

The role emphasizes leadership, empathy, and a service mindset; internal growth opportunities are anticipated for driven, sales-minded candidates.